MFA adds an extra layer of protection beyond just a standard username and password. To gain access, you are required to provide two or more distinct types of verification factors: 

 A mobile phone using a text message code or an authenticator app (e.g., Microsoft Authenticator or Google Authenticator)

Detected uses MFA on all accounts for the case management platform the only exception is for customers that use SSO, in that case MFA is disabled for those users.

During your first account login you will be required to select an approach for MFA, you will have 2 options:

2 - Use an authenticator app (recommended)

The text message option requires you to provide a mobile phone number that will receive a code via SMS. You will be asked for the number during your first log in and then it will be saved to that account and sent a message during subsequent logins.

For more information on the privacy policy and terms for this service please visit: 

https://docs.detected.app/mfa-sms-privacy-policy-and-terms

Using an authenticator app is a very secure and easy approach to MFA, we'd recommend any of the following (all available in the Google Play / App Store)

With this approach you will be shown a QR code to scan during login which will then open the authenticator app and register the log in. The app will then show a unique code for you to enter.

As you are performing the login and completing the MFA step you will see the option to 'Remember this device for 30 days'. 

If you select this option then when you next login the MFA step will be skipped for 30 days before you are asked again.

OTP Sign Up Flow