Detected Initiating
Internally Led
Compliance/Sales team create the profile and add the details of the entity in Detected using the case management (Optional) Compliance team assign specific onboarding configuration (Optional) CRM record can be created / updated with base profile Customer notified by email, logs in & completes onboarding tasks for the profile Compliance complete their full review (Optional) Reach back out to the customer for more information if required Compliance make approval decision CRM record is created or updated with additional information Profile Webhook Extract information from a profile after compliance decision
Customer Led
Customer arrives at the onboarding portal Logs in, Finds their entity & completes their required onboarding tasks (Optional) CRM record is created/updated Compliance complete their full review (Optional) Compliance reach out for additional information if required (Optional) Customer completes required additional information Compliance complete their review and approve (Optional) CRM record is created or updated with additional information Profile Webhook Extract information from a profile after compliance decision
Internal / customer collaboration
Sales / internal teams visit the onboarding portal Logs in, Finds the customers entity & views their required onboarding tasks (Optional) CRM record is created/updated Sales complete the actions that they can Sales invite the customer into the portal to review Customer reviews actions, confirms, updates and submits the application Compliance complete their review (Optional) Compliance reach out for additional information if required (Optional) Customer completes required additional information (Optional) CRM record is created or updated with additional information Profile Webhook Extract information from a profile after compliance decision